Emergency Communication Message
DSN: 645-3800 Cell: 098-970-3800
The American Red Cross Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with different options for requesting assistance: online, by phone and the Hero Care App.
To Initiate A Red Cross Message by phone:
To speak to a Red Cross Emergency Communications Specialist call 1-877-272-7337. If you are calling from a DSN line, dial 877-272-7337
To Initiate A Red Cross Message Online:
Visit http://www.redcross.org/get-help/military-families/emergency-communication to get started.
To Initiate a Red Cross via the Hero Care App:
Visit http://www.redcross.org/get-help/how-to-prepare-for-emergencies/mobile-apps and download the app.
Information to Have Ready
When contacting the Red Cross, be prepared to provide the following information (if you do not have all of the information, please use the phone option):
Service Member Information
Information About the Emergency
Things to Know:
The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.
The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered – a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.